Terms and Conditions
Geelong Fitness Terms & Conditions
Thanks for choosing to train with us!
T & C's - yes the fine print! Nothing too crazy, these are set to protect our coaches time & effectively run the administrative side of the business and to ensure an excellent experience for all of our members.
Geelong Fitness Membership
At Geelong Fitness we have no joining, cancellation fees or lock in contracts.
Cancellations need to be in writing with 14 days notice via completing & Submitting the Geelong Fitness Cancellation Form.
Suspensions are for a minimum of 2 weeks & a maximum of 6 weeks with 7 days notice via completing & Submitting the Geelong Fitness Suspension Form.
Once the suspension / cancellation form has been submitted, we will respond via email within 7 days of receiving the form to confirm that your request has been actioned
There are no refunds on our upfront payments. We will consider a credit, at our discretion, for any of our services under the Geelong Fitness Group. (Geelong Fitness, Geelong Outdoor Fitness, Geelong Online Fitness, Geelong Body Composition Analysis)
When attending any classes you will need to book in via our GymMate App & check in to the classes via the Check in IPad or with our staff on arrival.
Personal Training Memberships
We require a minimum of 48 hours notice to reschedule your session. You can reschedule for a period no later than 7 days after the original session time. If a training session is not cancelled within the forty-eight hour's advance notice the full fee for the session will be applied. However, emergencies or sudden illness will be exempt at the coaches discretion. If you are more than twenty minutes late for a training session and have not notified The Trainer. You will be considered a no show and be charged for the session without participating.
Session reschedules can be liaised directly with your coach. Any Payment amendments need to be in writing to firstname.lastname@example.org
To cancel or suspend your PT membership please do so in writing with a minimum of 14 days notice by completing & Submitting the Cancellation / Suspension Form
We will always respond via email to confirm that your request has been actioned.
Refunds are unavailable for any of our services, however we will consider a credit for any of our services at our discretion.
Thanks for your understanding.
Children are welcome to accompany their parents or guardians to Geelong Fitness. However, for their safety, we require that children remain within the designated Kids Zone area at all times during their visit.
Parents or guardians are responsible for supervising their children at all times while in the Kids Zone.
Parents or guardians are responsible for their children's personal belongings. We recommend labelling all items and reminding children not to bring valuable or easily misplaced items to the Kids Zone.
We expect all children to adhere to a code of conduct that promotes respect, kindness, and safety. Any disruptive or inappropriate behaviour may result in limitations or restrictions on future access to the Kids Zone.
By adhering to these guidelines, we can maintain a secure and enjoyable experience for all members and their children. We appreciate your cooperation in ensuring that Geelong Fitness remains a family-friendly environment that promotes fitness, fun, and well-being.